Commuters in the Polish region of Małopolska can now use their smartphones and tablets to pay for a range of public transport services thanks to a major IT investment.
The Małopolska Agglomeration Card (MKA) provides people with easy access to commuter railway services and park & ride facilities throughout Małopolska region and public transport services in the cities of Krakow and neighbouring Tarnow.
The main solutions that have been applied include:
- more ways to purchase railway tickets (machines placed on train stations and platforms, inside trains; via a mobile app or online portal)
- 2 public transport ticket options (a contactless smart card or mobile app)
- a detailed ticket sales analysing tool
- a dedicated MKA online portal
- a virtual advisor and helpline made available for users to receive help/information
Mobile ticketing also makes it easier for users. They benefit from:
- single and season tickets within the iMKA mobile app
- multiple payment methods (cash, card, money transfer, tWalet)
- reminders for expiring tickets
- easy access to the train schedule
Although the project ended in 2015, MKA continues to evolve. Future upgrades promise to cover the inclusion of city bicycle schemes and parking zones in Krakow. More than 100 new ticket machines will be installed, more park & ride facilities will be made, and some integration with private sector transport providers will take place.